Choosing between a brand overhaul vs. brand refresh for your startup

You know start-up branding is important. You’re willing to invest and recognize the potential ROI. But do you need a total facelift, or can you get mileage from your current brand (just with a few touches)?

What is a brand overhaul vs. a brand refresh?

On one end, you have the brand overhaul, where you redefine and recreate your business’s identity from the ground up. A brand overhaul goes beyond surface-level changes to instead challenge the foundation of the existing brand, making sure it fits business objectives and audience needs. 

On the other end, you have the brand refresh, where you strategically update certain elements of a brand. A refresh typically retains the brand’s core identity while modernizing its look, feel, and messaging. The goal is to sharpen the brand so it’s relevant and appealing to its target audience while recognizing and celebrating its core elements.

So how do you know when it’s time for one versus the other? In both cases, you’re pursuing the same end result: a futureproof identity that stands out from the competition and resonates with your desired audience. 

If you think you need brand work, your startup is likely facing some sort of mismatch in reaching your target audience. A good next step is understanding how deep this mismatch runs. Here are some questions to ask about your business as you work through your branding needs.

Questions to ask when evaluating your brand’s needs

• “What has changed in our business model, strategy, or goals since our brand was first developed?”
• “Are we targeting a new audience or entering new markets?”

Maybe you’ve had to pivot since you first started, changing your offering or shifting your target audience. Real-world experience and data points can force you to move in a different direction than you originally intended. This can be a very good thing. Stress-testing your business model and staying light on your feet can help your business last and thrive. 

But if you’ve had to make core changes to your business, you may consider an overhaul to help you assess your business’s positioning and re-introduce itself. You need to make sure you clearly communicate who you are–and actually resonate with the people likely to buy your goods.

Got smaller audiences you want to reach? Are you doing ok with your brand, but feel like you need that extra spark to be truly memorable and stand out in a crowded landscape? Then, you might be a better candidate for a brand refresh.  

• “What feedback are we receiving from customers, employees, and stakeholders about our brand?”
• “Does our brand reflect our mission, vision, and values?”
• “Is our brand associated with any negative perceptions or outdated values?”

Unfortunately, founders sometimes ignore the direct feedback they’ve received from customers and employees. The reality is that listening to the perceptions of people invested or strongly interested in your brand can shed light on gaps or brand opportunities.

If your startup encounters frequent negativity or if you no longer identify with your brand, it’s time for an overhaul/fresh start. Minor updates can only get you so far if the momentum has stacked up against you.

If you have a devoted following or receive a lot of positive feedback for your existing brand, you may want to pick a brand refresh. This can help you freshen up your messaging or revitalize how you show up alongside the competition without fundamentally changing your identity.

Similarly, you’ll want to consider how difficult your audience is. How receptive are they to change? How skeptical are they of business or of newcomers? Don’t make your marketing efforts more challenging than they need to be. 

6. “How does our brand compare to competitors regarding relevance, appeal, and differentiation?”

7. “Have new competitors emerged that make our branding feel less distinctive or outdated?”

We always perform a competitive analysis to understand the landscape for each startup client’s industry. Even if you know the industry like the back of your hand, it’s helpful to get a snapshot of current marketing efforts and positioning used by your competitors so you can work smarter with your own branding.

You’re the subject matter expert on your business and your industry. Sometimes, this means making tough calls, like refreshing or overhauling a brand that is well-loved–but that you know is not fully aligned with where the industry is trending. 

You might know that a competitor or newcomer is moving in a particular direction, which might inspire you to rebrand–and help generate positive buzz around your startup, which can do double duty to distract from the competition.

Branding can feel like a cross between an art and a science,  or like a high-speed, high-stakes version of chess. Even if you have robust answers to all these questions, you might still be on the fence about doing a brand overhaul versus a brand refresh. So how do you decide?

Get advice on choosing between a brand overhaul vs. refresh

Good news: you don’t have to make these big brand decisions alone. Work with C42D to tap into our experience and expertise. We can help guide you through the decision of whether to pursue a brand overhaul or refresh–or even if you need to do any brand work at all. 

Set up time to talk through your specific situation. We simplify your brand decisions so you can focus on the rest of your business.